Reporting to

Overall: Director, Manager and Coordinators of Volunteer & Support Services

Day-to-Day: Family Volunteers, Care Team (Nursing)


The purpose of the Peer Volunteer is to work with the Family Volunteers and the professional care team to enhance the quality of life of the child with a progressive, life-threatening illness and their siblings while at Canuck Place Children’s Hospice (CPCH).

Time Commitment

One three hour shift on a weekly or biweekly basis for a minimum of a one year commitment.

Shifts currently run Monday–Sunday: 9:30am-12:30pm, 1:00pm-4:00pm, 5:30pm-8:30pm.

Training & Support

  •  General orientation to CPCH and the Volunteer Program including mandatory health and safety e-learning modules
  • Peer Volunteer Orientation (2.5 hours via Zoom)
  • Within the first month after training a member of the Volunteer Leadership Team is assigned to check in with the Peer Volunteer to ascertain if they have any questions or concerns with their role
  • Engagement Survey are performed annually and the feedback is distributed through our year end review

General Responsibilities

  •  Attend CPCH related special events, as requested, and as time permits
  • Maintain reliable schedule (weekly or bi-weekly)
  • Remain within the boundaries of the role and volunteer program
  • Contribute to the CPCH culture by understanding and supporting our Mission, vision and actively demonstrating our Values
  • Contribute to a culture of safety by attending CPCH hosted or sponsored workshops, trainings and adhering to policies

Specific Accountabilities

Under the guidance and direction of the Care team and Director and Coordinators of the Volunteer & Support Services, the Peer Volunteer provides play support to children by:

  • Communicating interest and concern for all children
  • Actively listening to their needs and requests
  • Responding to those requests while keeping the safety and well-beginning of the child foremost
  • Offering enthusiasm and encouragement
  • Offering companionship
  • Participating with non-judgmental interaction with the child
  • Engaging in creative play with the children and siblings
  • May be left alone with well siblings but not children on program, unless remaining on the clinical floor

The Peer Volunteer provides practical assistance to the child and team by:

  • Providing child care to give families a time to rest
  • Assisting children with play, computers, arts and crafts, beading, etc.
  • Responding willingly to requests made by the Family Volunteer or other team member

General Skills & Attributes

  • In good mental and physical health
  • Demonstrates empathy and excellent communication skills
  • Open-minded and non-judgmental
  • Able to volunteer in a dynamic & changing environment

Mandatory Requirements

  • Able to provide proof of receiving both doses of Covid-19 vaccine and other immunization records, as required
  • Wear required PPE at all times (e.g. medical masks)
  • Wear CPCH identification nametag during shifts and related special events
  • Record volunteer either through Better Impact touchscreen in the VSS office, or advise Volunteer & Support Services staff via email for offsite shifts
  • Shall keep confidential all information regarding a child or family at CPCH
  • Shall not perform professional services for which specific education, certification or licensing is required (e.g. medical care, professional advice, and counseling)
  • Volunteers must not provide personal contact information to the children and families or engage in social media exchanges
  • Volunteers are not permitted to speak on behalf of CPCH to the media or other public agencies unless they have been authorized to do so by the Director, Volunteer & Support Services, Director, Events & Communications, or the CEO


  • Personal growth and fulfillment
  • Education mingles; continuing education sessions
  • Lunch and dinner meals are provided whilst on shift
  • Complimentary tea, coffee, cookies and snacks are offered whilst on shift
  • Annual Volunteer Appreciation event; prizes & recognition gifts
  • Quarterly Volunteer Recognition

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