Reporting to

Overall: Director & Coordinators of Volunteer & Support Services

Day to Day: Coordinator, Housekeeping & Housekeeping Staff


The purpose of the Housekeeping Volunteer is to work with our Housekeeping coordinator & Housekeepers on a variety of light housekeeping duties to help preserve the beauty of Canuck Place Children’s Hospice (CPCH)

Time Commitment

Current Shifts: Wednesdays and Thursdays 1–4 p.m.

One three hour shift on a weekly or bi-weekly basis.

Minimum one year commitment to the role.

Training & Support

  • General orientation to CPCH and the Volunteer Program
  • Volunteer Orientation
  • The Volunteer & Support Services Team will check-in with the Housekeeping Volunteer after their first shifts in-house and provide ongoing support.
  • Engagement surveys are performed annually and the feedback is distributed in our year end review

General Responsibilities

  • Attends CPCH-related special events, as requested, and as time permits
  • Maintain reliable schedule (weekly or bi-weekly)
  • Remain within the boundaries of the role and volunteer program
  • Contributes to the CPCH culture by understanding and supporting our Mission and Vision and actively demonstrating our Values
  • Contributes to a culture of safety by attending CPCH hosted or sponsored workshops, trainings and adhering to policies

Specific Accountabilities

The Housekeeping Volunteer provides housekeeping support:

  • Communicating & actively listening to and following Housekeepers cleaning instructions and requests
  • Responding to housekeepers and staff requests keeping in mind the safety and well-beginning of the children and families foremost
  • Expresses enthusiasm and engagement in cleaning

The Housekeeping Volunteer provides practical assistance to the Housekeepers by assisting with light housekeeping duties:

  • vacuuming
  • polishing, sweeping, mopping
  • folding and putting away laundry
  • cleaning toys
  • wiping dusty and dirty surfaces
  • making beds with a housekeeper

General Skills & Attributes

  • Be in good mental and physical health
  • Demonstrates empathy and excellent communication skills
  • Be open-minded and non-judgmental
  • Ability to volunteer in a dynamic & changing environment

Mandatory Requirements

  • Wear CPCH identification nametag during shifts and related special events
  • Wear PPE (i.e. masks) as needed
  • Provide proof of having received two doses of a Covid-19 vaccine
  • Record volunteer hours either through VsysOne touch screen, login book or advise Volunteer & Support Services staff via email for offsite shifts
  • Shall keep confidential all information regarding a child or family at CPCH
  • Shall not perform professional services for which specific education, certification or licensing is required eg medical care, professional advice, and counseling
  • Volunteers must not provide personal contact information to the children and families or engage in social media exchanges
  • Volunteers are not permitted to speak on behalf of CPCH to the media or other public agencies unless they have been authorized to do so by the Director, Volunteer & Support
  • Services, the Director, Events & Communications’ or the CEO


  • Personal growth and fulfillment
  • Education mingles; continuing education sessions
  • Lunch and dinner meals are provided whilst on shift
  • Complimentary tea, coffee, cookies and snacks are offered whilst on shift
  • Annual Volunteer Appreciation Event; prizes & recognition gifts
  • Ongoing Volunteer Recognition

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